Jay9 creations Privacy Policy

01Introduction

Welcome to jay9 creations. This Privacy Policy ("Policy") explains how jay9 creations ("we", "our", "Platform") collects, uses, stores, and protects the information of our website and mobile app users ("you", "member").

By using our platform, you agree to this Privacy Policy — so please take a moment to read it carefully. If anything is unclear or you have questions, don't hesitate to reach out to us.

This Privacy Policy governs our Terms & Conditions must be read together. Both documents combined form the complete legal framework governing all our services.

02What Information We Collect

Jay9 Creations only collects information that is necessary to operate our services properly. We never collect data we don't need.

Directly Provided Information

When you register with or use Jay9 Creations, we collect the following information:

• Full name (as per National ID)
• Mobile number & email address
• Date of birth (for age verification)
• Residential Address
• Payment method details (bKash/Nagad/Rocket number)
• ID information for KYC verification
• Information shared when contacting customer support

Automatically Collected Information

When you use our platform, certain information is collected automatically:

Information Collected from Third Parties

In some cases, we may receive information from third parties — such as payment providers or identity verification agencies — solely to verify the security and legitimacy of your account.

03Use of Information

Jay9 creations uses your information for the following purposes, each of which is clearly outlined below:

Service Operations

• Creating and managing your account.
• Processing deposits, withdrawals, and transactions.
• Personalizing your gaming experience.
• Distributing bonuses and rewards.
• Financial Transactions Maintaining records.

Security & Compliance

• Preventing fraud, money laundering, and abuse.
• Completing KYC and age verification.
• Meeting legal and regulatory requirements.
• Detecting and investigating suspicious activity.

Communication & Service Improvement

• Sending important account updates.
• Responding to customer support queries.
• Sending promotional offers with your consent.
• Improving platform quality and services.

04Information Sharing & Disclosure

Jay9 Creations does not generally share your personal information with third parties. However, limited sharing may occur in the specific circumstances outlined below:

Service Provider Partners

Limited information is shared with a number of trusted partners who help operate our platform, including:

• Payment providers (bKash, Nagad, Rocket operators)
• Identity Verification & KYC Service Providers
• Cybersecurity & Fraud Prevention Authority
• Cloud storage & data hosting providers

All such partners operate under strict confidentiality agreements and are prohibited from using your data for any other purpose.

Legal Obligations

We may be required to share information with authorities under court orders, government investigations, or legal obligations. In such cases, we will act strictly within the bounds of the law and make every effort to notify you in advance where possible.

Business Restructuring

If Jay9 Creations undergoes a change of ownership or merges with another organization, your data may be transferred to the new owners. You will be notified in advance should this occur.

05Cookies & Tracking Technologies

Jay9 creations uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the platform. Session cookies are required for many functions, from logging into your account to processing payments.

06Data Security Measures

We maintain multiple layers of security to keep your information safe:

Technical Security

• SSL Encryption: All data transfers are secured with 256-bit TLS/SSL encryption.
• Data Encryption: Stored sensitive data is secured with AES-256 encryption.
• Firewall: Advanced network firewalls and DDoS protection are actively in place.
• Secure Servers: All data is stored in secure, monitored data centers.
• 2FA Support: Two-factor authentication is available to all members.

Operational Security

• Only authorized personnel can access your information.
• All staff are bound by confidentiality agreements.
• Regular security audits and vulnerability assessments are conducted.
• Suspicious logins and activities are detected automatically.

Please note that no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

07Data Retention Period

Jay9 creations retains your information only for as long as necessary. In general:

• Account Information: Retained for the duration of account activity and for up to 5 years after closure (as required by law).
• Transaction Records: Retained for up to 7 years to meet financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after verification.
• Log Files: Up to 12 months.
• Support Conversations: Up to 3 years.

Once the specified retention period expires, data is securely deleted or permanently anonymized.

08Your Privacy Rights

As a jay9 creations member, you have a number of important rights over your own data. We are committed to upholding each of them.

To exercise any of these rights, email us at support@jay9creations.com. We will respond within 30 business days. Please note that in some cases, legal obligations may prevent us from fulfilling certain requests.

09Children's Privacy

Our platform is strictly for adults (18+). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has accidentally registered on our platform, please contact us immediately. We will promptly delete the relevant account and associated data.

10Policy Changes

Jay9 Creations may update this Privacy Policy from time to time due to business changes, new legislation, or technological developments.

For significant changes, we will:

• We will notify you in advance by email.
• We will display a notification on the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We encourage you to review this page regularly.

11Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

• Email: support@jay9creations.com
• Live Chat: Use the chat button at the bottom right of the platform.
• Response Time: Typically within 24–48 hours.

This Privacy Policy was last updated in January 2026.